Shipping Policy
At Art Escudellers we work to ensure your order arrives in perfect condition and as quickly as possible. Each of our pieces is carefully prepared and packaged to guarantee safe transport.
Since many of our pieces are handcrafted, some products may require additional preparation time. If this affects the shipping time, we will contact you to let you know.
Order preparation
Orders are usually prepared and shipped within a maximum of 3 working days from confirmation of purchase.
If for any reason an issue arises that could delay the shipment, we will contact you as soon as possible.
Orders are not prepared or shipped on Saturdays, Sundays or public holidays.
Packaging
All our pieces are carefully packaged using suitable protective materials to minimise the risk of damage during transport.
Our goal is for every order to reach its destination in perfect condition, preserving the quality and value of each handcrafted piece.
Shipping costs
Shipping costs are calculated automatically during checkout and depend on the destination country as well as the weight and dimensions of the order.
The corresponding amount will be shown before you complete your purchase.
Delivery
Orders will be delivered to the address provided by the customer during checkout.
Please make sure your shipping details are correct before confirming your order, as we do not deliver to PO boxes.
When you receive your order, we recommend checking the condition of the packaging. If you notice visible damage caused during transport, please point it out to the carrier at the time of delivery and contact us within a maximum of 24 hours so that we can handle the issue.
International shipping
We ship to many countries.
For certain destinations, especially outside the European Union or in territories with a special tax regime, such as the Canary Islands, taxes, duties or customs fees may apply that are not included in the purchase price or shipping costs.
These amounts are the responsibility of the buyer and must be paid in accordance with the regulations in force in the destination country or territory.
Customs procedures will be handled by the transport company in charge of the shipment.
Carriers
We work with specialised transport companies to ensure our products arrive in the best condition.
Depending on the destination of the order, we may use different carriers, such as NACEX, FedEx or other trusted logistics operators.
Invoicing
The invoice for your purchase may be sent together with the order or provided electronically.
Contact
If you have any questions about the shipping of your order, we will be happy to help you.
You can write to us at online@artescudellers.com or use the contact form available on our website. We will reply as soon as possible.