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Returns and Refunds Policy

At Art Escudellers we want you to be fully satisfied with your purchase. If for any reason you are not, you can request a return of your order under the conditions set out below.

Right of withdrawal

In accordance with current legislation, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, with no need to state a reason.

To start the process, you must send us an email to online@artescudellers.com before the end of that period, stating your intention to return the order.

Once we receive your request, we will confirm the procedure and you must send the product to the following address:

Art Escudellers

C/ Escudellers, 23-25

08002 Barcelona

Spain

Once you have notified us of your decision to withdraw, you must send the product without undue delay and, in any case, within the following 14 days.

The shipping costs arising from exercising the right of withdrawal shall be borne by the customer.

Return conditions

For us to accept the return, the items must:

  • Be unused and in perfect condition.
  • Keep their original packaging, whenever possible.
  • Arrive properly protected to avoid damage during the return transport.

If the product shows signs of use, damage caused after delivery, or is not received in adequate condition, we reserve the right to refuse the refund in whole or in part.

Products made or personalised according to the customer’s specifications cannot be returned under the right of withdrawal, except in the case of manufacturing defects or damage caused during transport.

Refunds

Once we receive the goods and verify that they meet the stated conditions, we will refund the corresponding amount using the same payment method used for the purchase.

We will notify you by email once the return has been reviewed and the refund has been processed.

Product exchanges

We do not currently offer direct exchanges of items.

If you wish to purchase another model, finish or any other different product, you must place a new order through our online shop and, where applicable, process the return of the original order following the procedure described above.

Damaged or defective products

If your order arrives damaged in transit or has a manufacturing defect, we will take care of the issue at no cost to you.

To speed up the process, we ask that you:

  1. If the packaging shows visible damage, point it out to the carrier at the time of delivery.
  2. Write to us at online@artescudellers.com within 24 hours of receiving the order.
  3. Attach photographs clearly showing the damage to both the product and the packaging, where applicable.

Once the issue has been reviewed, we will arrange collection of the item at no cost to you and will send a new product or provide the appropriate solution in each case.

Order cancellations

If you wish to cancel an order, please contact us as soon as possible.

  • If the order has not yet been prepared or shipped, we will cancel it at no cost.
  • If the order has already left our premises, it will not be possible to cancel it. In that case, once received, you may request a return under the conditions described in this policy.

Contact

If you have any questions about our returns policy or need help with your order, we will be happy to assist you.

You can write to us at online@artescudellers.com or use the contact form available on our website. We will reply as soon as possible.